Shipping and Return Policy
Shipping & Handling Rates
Most of the time, we ship all orders within 2 business days after we receive your order. We do not ship out orders on Sat. Sun. and holidays. Please allow yourself sufficient time in order to receive your items. The shipping cost in the USA will be $2.99 by USPS first class mail. It will take about 2 to 8 days depending on the location and work load in USPS. We cannot control the exact time of your delivery. USPS priority mail normally takes 1 to 4 days at $7.99. The total cost includes all shipping and handling, and there is no extra cost. We also give you Free Shipping for all proceeding items. Also, we always provide you the tracking number, so you can trace where your shipment is.
We do not ship out internationally. Please make sure all sales are confined to the USA. Alaska, Hawaii, APO/FPO customers must contact us before or after you place an order to inform you the correct shipping cost.
Exchanges, returns, and refunds
We are striving hard to cut our costs down in order to provide you with the highest quality of t-shirts at the lowest price, which is about 50% to 75% off of retail prices. We will do our best to fulfill your high expectations. We ask for your sincere cooperation.
1. Before you order any clothing, please make sure your sizes and colors are all correct. If you want to get an exact measurement of the clothes, please contact us before you place your order, and we will provide you with the right size.
2. We do not allow multiple garments buying for trial purposes. For example, if you buy 5 shirts and choose to only keep one, and you want to return the rest of the shirts, you cannot return the rest of the shirts to us. We spend fees on shipping, labor, material, paper works, etc. Simply, we cannot afford that. Please beware! No exceptions! We do not welcome those customers.
3. If the garment does not fit, and you want to exchange, but If we do not have the right size at the moment, we will issue you a full refund. The shipping and handling cost will be deducted. You will need to pay the return shipping cost.
The above-mentioned terms and conditions are an agreement between Hotteess.Com and you, the customer, if you wish to buy garments from us. If we do not keep this promise between us, we cannot keep up our quality service and low priced dresses for you. These terms and conditions are very understandable and mutually beneficial and fair to all we believe. In addition, our site is 100% backed with a Paypal MerchantPro and Paypal checkout. We do not keep any of your financial information in our site. All of our transactions go directly to PaypalPro. Your credit card or debit card information does not go to our site. We also pursue to be a hacker free site. Thus, all transactions can be done safely and legitimately.
For any reasons, if you are not satisfied with our services and products, please do not hesitate to call us. Please send me an e-mail regarding your concern attention to a Care Specialist. He or she will respond to you 100% in 24 hours either e-mail or phone. We want you to be happy, and we understand it is our fundamental foundation of business. However your concern should abide by our terms and conditions. E-mail us to Tusktee@gmail.com if you have any concern.